Job Description

Job Summary

We are looking for a

Process Coordinator cum CRM Executive

who will manage end-to-end coordination between clients, internal teams, vendors, and management. The ideal candidate must be proactive, organized, confident, and excellent at communication. This role is a combination of

project coordination + client relationship management

, ensuring timely updates, smooth processes, and professional communication at every stage.

Key ResponsibilitiesProcess Coordination

Coordinate with internal teams, vendors, architects, and stakeholders for project updates. Maintain project documents, follow-up sheets, schedules, and progress reports. Ensure timely completion of tasks through structured follow-up and tracking. Report daily/weekly updates to management in an organized manner. Prepare checklists, timelines, and project trackers on Excel/Google Sheets. Identify delays, bottlenecks, and escalate important matters when required.

Client Relationship Management (CRM)

Act as the primary point of contact for clients. Share timely updates, progress reports, and information professionally. Maintain and update the client database, feedback, communication logs, and project records. Handle queries, concerns, and issues calmly and confidently. Follow up on requirements, approvals, payments, and project milestones. Support lead nurturing and follow-up activities for business development.

Education

Graduate in any discipline (B.A., B.Com, BBA, BCA, B.Tech, or equivalent)

Core Skills

Strong verbal and written communication (English & Hindi) Excellent coordination and follow-up ability Good interpersonal and client handling skills Basic to intermediate knowledge of MS Office (Word, Excel, PowerPoint) Ability to prepare trackers, reports, timelines, and follow-up sheets

Who Can Apply

Freshers with excellent communication and a learning mindset Candidates with 1-3 years of experience in CRM, coordination, MIS, or support roles Candidates who are proactive, responsible, and willing to take ownership

What We Expect From You

Positive, professional attitude Strong organisational habits Willingness to learn and take responsibility Commitment towards tasks and timelines Ability to maintain healthy communication with clients & teams
Job Types: Full-time, Fresher

Pay: ₹14,000.00 - ₹17,000.00 per month

Benefits:

Cell phone reimbursement Paid time off
Work Location: In person