Job Description

Role Overview

The Process Coordinator ensures smooth execution of end-to-end real estate operations--from lead flow and sales coordination to documentation, compliance, and post-sales processes. This role connects CRM, Sales, Accounts, Legal, and Developers so nothing gets stuck or missed.

Key ResponsibilitiesSales & CRM Process Coordination

Monitor lead movement from enquiry to closure Ensure proper follow-ups, site visit updates, and booking status Coordinate between CRM team and sales team for timely actions Flag delays, gaps, or process breakdowns to management
Site Visit & Booking Process

Track site visit schedules and confirmations Verify visit feedback, next actions, and conversion status Coordinate booking process: token, application, documents Ensure booking entries are complete and accurate
Documentation & Compliance

Collect, verify, and maintain customer KYC documents Coordinate agreement to sell, allotment letters, and registration process Track legal, banking, and developer documentation timelines Maintain proper digital and physical records
Post-Sales & Handover Coordination

Track payment schedules and possession timelines Coordinate between customer, builder, and internal teams Handle escalations related to delays, documentation, or communication Ensure smooth handover and customer closure
Process Control & Reporting

Create and maintain SOPs for sales, CRM, and post-sales Prepare daily, weekly, and monthly process reports Monitor TATs (turnaround times) and workflow efficiency Suggest process improvements to reduce errors and delays
Required Skills & Qualifications

Graduate / Post-graduate (Operations / Management preferred) Strong experience in real estate operations or coordination Excellent follow-up, planning, and execution skills Good communication with internal teams and clients Strong command over Excel / Google Sheets / CRM tools Basic knowledge of real estate documentation and compliance
Key Traits We Look For

Process-driven mindset High attention to detail Strong ownership and accountability Calm handling of pressure and multiple stakeholders Solution-oriented thinking
Performance Metrics (KPIs)

Lead-to-booking process accuracy Documentation completion timelines Booking-to-registration cycle time Post-sales issue resolution rate
Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person