Job Description

Company Description

Bosch Global Software Technologies Private Limited

is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it's the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Roles & Responsibilities :

Coordinate ITSM rollout activities with internal and external stakeholders. Work with stakeholders to prioritize, plan, and manage multiple projects and tasks efficiently. Verify training documents and onboarding formats to ensure they meet defined standards and requirements. Conduct knowledge transfer and training sessions for diverse user groups including technical and non-technical teams. Ensure smooth onboarding process for users in line with ITSM framework.

Qualifications

Educational qualification:

Bachelor's degree (BE) in Computer Science, Information Technology, or a related field

Experience :

2+ Years of experience in handling ITIL processes

Mandatory/requires Skills :

Strong understanding of ITIL processes and IT Service Management concepts.

Excellent communication and interpersonal skills with the ability to collaborate across teams. Ability to prioritize and manage multiple tasks in a dynamic environment. Experience in preparing and delivering training sessions and documentation.

Preferred Skills :

Additional Information

Good working knowledge of MS Office tools: + MS Excel + MS PowerPoint
Excellent verbal and written communication skills in English. * Willingness to work in rotational shifts (including night shifts, if required).