Job Description

Exciting Career Opportunity for Process Executives - International Voice Process (US Shift)

Kolkata | Night Shift | Work From Office

About the Company

We represent a reputed

USA-based logistics and supply chain organization

expanding our international operations in India. To support our

U.S. recruitment and hiring programs

, we are seeking confident, articulate, and customer-focused

International Voice Process Executives

for our Kolkata office.

Role Summary

As a

Process Executive - Voice Process

, you will be responsible for managing end-to-end

international voice-based communication

related to recruitment operations. This role requires strong English communication, professionalism, and the ability to engage candidates across multiple hiring touchpoints.

Key Responsibilities

Make

outbound voice calls

to prospective and shortlisted candidates for U.S. hiring programs Handle

inbound international calls

with high-quality customer service standards Effectively manage

candidate engagement, follow-ups, and hiring coordination

Apply strong

negotiation, persuasion, and objection-handling skills

Post, monitor, and manage job openings across

job portals and recruitment platforms

Communicate with candidates via

calls, emails, and chats

throughout the recruitment lifecycle Maintain accurate

MIS reports, call logs, and recruitment databases

Coordinate with internal stakeholders to meet

daily and weekly hiring targets

Desired Candidate Profile

Minimum

1 year of experience in International Voice Process / BPO / KPO

Experience in

US/Overseas Recruitment, Staffing, or Hiring Process

is preferred but not a constraint for the right candidate Excellent

spoken and written English communication

with a neutral accent Strong interpersonal, negotiation, and relationship management skills Ability to work under pressure in a

target-driven, fast-paced environment

Working knowledge of

MS Office, Email tools, CRM systems, and Job Portals

Immediate joiners

or short notice candidates preferred

Perks & Benefits

Attractive fixed salary + performance-based incentives

Provident Fund (PF)

and

Health Insurance

(coverage extendable to parents & dependents) Paid onboarding training and continuous skill development Long-term career stability with a

global organization

Work Schedule

5 Days Working

(Monday to Friday)

US Night Shift

Work From Office - Kolkata only

Transport Facility

Company-provided drop facility

(as per defined transport boundaries)

Job Location

Kolkata, West Bengal, India

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Commuter assistance Health insurance Paid sick time Paid time off Provident Fund
Ability to commute/relocate:

Kolkata District, West Bengal: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

What is your current CTC? What is your expected CTC? Why do you consider yourself to be the right fit for the job role (as per the job description)?
Experience:

International voice process: 1 year (Required)
Language:

English (Required)
Location:

Kolkata District, West Bengal (Required)
Shift availability:

Night Shift (Required)
Work Location: In person