Process Associate (voice Process)

Year    TN, IN, India

Job Description

Job Title:

Process Associate (International Voice Process)

Job Summary:



We are seeking a highly skilled and detail-oriented Process Associate to join our team in Vadapalani, Chennai. The successful candidate will be responsible for handling international calls from US and UK clients related to medical claims. This role requires working in a night shift with alternate Saturdays.

Key Responsibilities:



Handle international calls from US and UK clients related to medical claims

Provide excellent customer service, resolving client queries and concerns

Accurately process medical claims, ensuring timely and efficient resolution

Collaborate with cross-functional teams to resolve complex claims issues

Maintain accurate records and documentation of client interactions and claims processed

Participate in quality improvement initiatives, contributing to the development of best practices

Work Schedule:



Night shift: 7 PM - 4:30 AM

Alternate Saturdays

First 7-10 days: Training period (may require flexibility in schedule)

Requirements:



Bachelor's degree in any discipline

0-2 years of experience in customer service or a related field

Excellent communication and interpersonal skills

Ability to work in a night shift with alternate Saturdays

Proficiency in English (written and spoken)

Basic computer skills and familiarity with software applications

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹25,000.00 per month

Work Location: In person

Beware of fraud agents! do not pay money to get a job

MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD4381768
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    TN, IN, India
  • Education
    Not mentioned
  • Experience
    Year