We are seeking a highly skilled and detail-oriented Process Associate to join our team in Vadapalani, Chennai. The successful candidate will be responsible for handling international calls from US and UK clients related to medical claims. This role requires working in a night shift with alternate Saturdays.
Key Responsibilities:
Handle international calls from US and UK clients related to medical claims
Provide excellent customer service, resolving client queries and concerns
Accurately process medical claims, ensuring timely and efficient resolution
Collaborate with cross-functional teams to resolve complex claims issues
Maintain accurate records and documentation of client interactions and claims processed
Participate in quality improvement initiatives, contributing to the development of best practices
Work Schedule:
Night shift: 7 PM - 4:30 AM
Alternate Saturdays
First 7-10 days: Training period (may require flexibility in schedule)
Requirements:
Bachelor's degree in any discipline
0-2 years of experience in customer service or a related field
Excellent communication and interpersonal skills
Ability to work in a night shift with alternate Saturdays
Proficiency in English (written and spoken)
Basic computer skills and familiarity with software applications
Job Types: Full-time, Permanent, Fresher
Pay: ₹12,000.00 - ₹25,000.00 per month
Work Location: In person
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