Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Retail Banking

Employee will be responsible to carry out the production at process level in an utmost efficient manner adhering to all the process level protocols
Responsibilities

As part of the Mortgage services team, you will be required to:

Ability to comprehend information/data set Ability to deliver work as per agreed accuracy service levels along with good efficiency Communication with onshore team for getting the resolutions on pending information

Qualifications we seek in you

Minimum qualifications

Any graduate

Preferred skills

Ready to work on stretched working hours due to volume fluctuations Good comprehension & e-mail writing skills Decision making skills required Ability to analyze and observe things Interpersonal Skills Excel Skills - Intermediate Take non scripted inbound & outbound calls Awareness of Microsoft office resources

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobProcess Associate


Primary LocationIndia-Noida


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingJan 15, 2026, 1:47:57 AM


Unposting DateOngoing


Master Skills ListOperations


Job CategoryFull Time