Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to

agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation

,

our teams implement

data, technology, and AI to create tomorrow, today. Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

Process Associate, Trust Safety - Customer Care

In this role, you will use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the process.

Responsibilities

======================

Review the reported content within agreed turnaround times and standards of quality.*

Recognize trends and patterns and escalate issues outside the company policy to the global team.*

Respond to customer inquiries and problem escalations.*

Provide email support to troubleshoot and resolve issues experienced with client accounts and other technical issues.*

Maintain a thorough understanding of client processes and policies.*

Reproduce customer issues and escalate product bugs.*

Provide excellent customer service to our customers.*

Qualifications we seek in you!
====================================

Minimum Qualifications

Any Graduate (

PG an added advantage)

*

Good work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment.*

Must be able to work on a flexible schedule (including weekend shift work)*

Preferred Qualifications/ Skills

Effective probing skills and analyzing / understanding skills.*

Problem-solving skills with a customer-centric approach*

Prior experience in Customer Support / Content Review*

Why join Genpact?

Be a transformation leader

- Work at the cutting edge of AI, automation, and digital innovation

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best

- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobProcess Associate

Primary LocationIndia-Hyderabad

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingAug 21, 2025, 1:28:56 AM

Unposting DateSep 20, 2025, 1:29:00 PM

Master Skills ListOperations

Job CategoryFull Time