Inviting applications for the role of Travel Claims Assistance, Process Associate

Responsibilities

• Examine travel documents, medical treatment records, medical bills, etc. to determine claim denial, settlement, or review

• Compare data on the claim form with the protection plan to ascertain the completeness and validity of the claim

• Examines claim form and other records to confirm coverage

• Proactively works to resolve the claim as expeditiously as possible

• Reviews and analyzes detailed medical records

• Calculates reimbursement of benefits according to the schedule of coverage

• Accurately interpret and compile information from a variety of sources and systems

• Incrementally increase productivity without jeopardizing quality.

• Provide recommendation post assessing a claim for payment, denial or incomplete information

• Ability to work in ambiguous situations, to be able to join the dots while evaluating a claim, if required be proactive in searching the web for obtaining more clarity on claims information e.g., medical terms, conditions, etc.

• Handle varied volumes of workloads and reach targets and deadlines on a timely basis

• Comprehension, decision making, multi-tasking, strong written communication and customer service skill/attitude to clearly articulate the resolution

• Responsible for handling varied volumes of workloads and reaching targets and deadlines on a timely basis

• Works on special projects and tasks as assigned

• Ensure that turnaround time and quality of the work meets Company service standards

• Display energy and enthusiasm in approaching the job

• Other duties as assigned

Qualifications

• Relevant work experience in US Travel claims processing

• Any graduate except technical

Preferred qualifications/skills

• US Travel claim Insurance experience preferred

• Medical claim specialists/examiner experience preferred

• Reviews and analyses detailed medical records for accuracy and completeness

• Good knowledge of US travel claims processing/travel industry for experienced candidates & responsible for handling travel claims of Medical Treatment/hospitalization, Trip Cancellation, Baggage/Personal Items loss etc.

• Writes clearly, concisely, and effectively

• Computer literate

• Good comprehensive and decision-making skills

• Proficient in the English language \xe2\x80\x93 both written and verbal

• Detail-oriented

• Ability to multi-task. Manages time effectively