Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world\xe2\x80\x99s biggest brands\xe2\x80\x94and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We\xe2\x80\x99re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we\xe2\x80\x99re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Process Associate, Training Shared Services Centre (TSSC)

Responsibilities

• Uploading Learning paths and Process Knowledge Tests on iLearn with 100% Accuracy and within TAT (3 business days)
• Training Assignments and tracking \xe2\x80\x93 Certification tracking, pulling out reports, Creating events, sessions and curriculums on the tool. Attaching feedback to surveys, rolling out surveys, reporting the survey results. Reporting New Hire status, Tracking progress on iLearn.
• Addressing queries related to LP/PKT uploads

Qualifications we seek in you!

Minimum qualifications

• Graduation from a recognized university
• Excellent communication skills \xe2\x80\x93 spoken as well as written English
• Working knowledge of Advance Excel (VLOOKUP, Hlookup, Pivot Table, Sumifs, Countifs, Conditional Formatting, Filter, Macro, Advanced Excel, MIS Reports, Power Point)
• Strong Customer handling skills
• Experience in BPO customer interaction environment
• Exposure to a Learning Management tool
• Good knowledge of PowerPoint & Word

Preferred qualifications

• Good customer orientation, works with minimal supervision, demonstrates strong organizational skills and can multi-task in a fast-paced environment
• Attention to detail
• Email Etiquette
• Excellent written communication skills
• Strong multi-tasking and time management skills
• Ability to work independently

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .

Genpact