Job Description

Job Role: Process Associate



Location: Chennai



Qualification: Graduate/Undergraduate



Job Requirement:


Experience in Banking Call Centre/Voice Operations handling customers Effective Probing and Problem Solving Skills Proficient in Microsoft Office Suite Customer service experience desirable Capital Market experience desirable /Good understanding of Retirement services Strong communication skills and ability to empathize with customer. Interact with associates and work towards resolving customer complaints Ability to handle difficult conversations with the customer through effective listening, patience and knowledge on the process
Job Role & Responsibility



Gather data/ information/ details in line with regulatory requirements and client policy and procedures Engage with customers/ internal stakeholders throughout via various means - in writing, by phone and by email - to ensure an efficient and Efficiently and accurately log customer grievance in accordance with Company Policy Ensure all details are tracked to closure within SLA Liaise with internal teams where required to ensure quick and fair closure of customer grievance Escalate complaints as appropriate for management intervention

Location

Chennai

Job Function

BUSINESS PROCESS SERVICES

Role

Process Agent

Job Id

381646

Desired Skills

Customer Service
Desired Candidate Profile

Qualifications

: BACHELOR OF COMMERCE