Job Description

Job Summary:

We are looking for a detail-oriented and proactive

Process Associate

to support day-to-day business operations by handling data processing, documentation, and workflow management tasks. The ideal candidate should have strong analytical and communication skills, with the ability to work accurately in a fast-paced environment.

Shift Timing:

This is a night shift position:

7:00 PM - 4:00 AM IST.

Candidates must be open to working in this schedule.

Key Responsibilities:

Execute and manage assigned operational processes efficiently within defined timelines. Maintain accurate records, reports, and documentation related to process activities. Perform validation and analysis to ensure high-quality outputs. Identify process gaps and suggest improvements for better efficiency and accuracy. Coordinate with internal teams and stakeholders to resolve issues or discrepancies of clients. Adhere to organizational policies, compliance standards, and process guidelines. Monitor daily performance metrics and ensure SLA (Service Level Agreement) adherence. Support audits and process reviews with required documentation and data.

Required Skills & Competencies:

Excellent communication (written and verbal) and interpersonal skills. Strong attention to detail and accuracy. Basic understanding of software/product functionality. Basic analytical and problem-solving abilities. Ability to multitask and meet deadlines. Team-oriented mindset with a positive attitude.

Qualification & Experience:

Bachelor's degree in any discipline; Technical background is highly preferrable. 0-3 years of experience in data management, or process-related roles.

Key Attributes:

Process-driven and disciplined approach to work. Quick learner with adaptability to changing priorities. * Commitment to maintaining confidentiality and data integrity.