Job Description

This is Not a Technical JOB BE ,BTECH, BCA , please donot Apply.

Job Title:

Customer Support Executive - International Inbound Process

Location:

kolkata

Job Type:

Full-Time

Shift:

Rotational / Night Shift (depending on region)

Experience:

0- 6 months

Industry:

BPO / KPO / Customer Service

Job Summary:

We are looking for enthusiastic and customer-oriented individuals to join our International Inbound Process team. The ideal candidate will be responsible for handling inbound calls from international customers, resolving queries, providing product/service information, and ensuring a high level of customer satisfaction.

Key Responsibilities:

Handle inbound customer calls professionally and efficiently. Resolve customer issues, complaints, or queries related to products/services. Provide accurate, valid, and complete information using the right tools and methods. Follow communication procedures, guidelines, and policies. Escalate unresolved issues to the appropriate internal teams. Maintain a positive, empathetic, and professional attitude toward customers. Meet or exceed individual and team performance targets (AHT, CSAT, FCR, etc.). Keep records of customer interactions, process customer accounts, and file documents.

Required Skills:

Excellent verbal and written communication skills in English. Strong listening and problem-solving skills. Ability to handle pressure and meet deadlines in a fast-paced environment. Basic computer knowledge and typing skills. Flexibility to work in night shifts and rotational weekly offs. Willingness to learn and adapt to new processes and systems.

Eligibility Criteria:

Minimum Qualification: High School (12th Pass) or Graduation. Freshers and experienced candidates are welcome. Prior experience in an international BPO/Call Center will be an added advantage.

What We Offer:

Competitive salary and performance-based incentives. Transport facilities (as per company policy). On-the-job training and career development opportunities. Supportive work environment with global exposure.
Job Types: Full-time, Permanent, Fresher

Pay: ?15,000.00 - ?18,000.00 per month

Benefits:

Health insurance Leave encashment Provident Fund
Work Location: In person

Speak with the employer

+91 7439463488