Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process Associate/Process Developer - Medical Summarizer-Clinical Resource/ MRS
In this role you will be responsible for Summarization of medical records. This function involves reading and understanding various types of medical records varying in size and complexity and then detailing the content pursuant to the summarization guidelines in an efficient and effective manner on standardized templates.
Responsibilities
Review and interpret large quantities of information into a concise format assembling all necessary information accurately
Review typed and/or handwritten medical treatment records and decipher in a streamlined manner targeting specific information
Identify and categorize the information displayed in paragraphs into specified sections defined by the process and procedures
Document the exact record and page for end user to quickly locate the original record
Prepare a "living" document of all medical records received and reviewed in an effective and efficient manner
Qualifications we seek in you!
Minimum qualifications
Medical Graduate/Doctor (Physiotherapist / Homeopathy / Unani / Ayurveda/Alternative Medicine), Dentist
Preferred qualifications
Preferred additional business/corporate work experience beyond patient care
US Insurance Industry work experience will be an advantage
Knowledge of US Culture/ US Healthcare System/ US Legal System
Familiarity with US Medical Terminology
Open the necessary tools and application to perform sorting function as defined in the standard procedures
Complete all tabs required on Excel Spreadsheet used for the sorting function
Identify the different record types and document on Excel Spreadsheet along with provider name and date of service
After Robo-Sort Tool activated, validate records in order by Provider, then by date of treatment and that Forms and Duplicates were moved to respective folders
Verify if prior versions exist and update the templates as needed
Complete the required fields on the template as per sorting guidelines
Bill Log-
Post summarization create a bill log documenting all bills, statements, invoices, charges incurred per requestor's instructions
Reconcile the bills as per the service dates to the date of loss and relevancy
Document all adjustments, write-offs and outstanding balances
Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required