Job Description

Job Title: Process Associate - Insurance Department

Department:

Insurance Operations

Location:

[Mohali]

Reports To:

Team Leader / Process Manager

Job Summary:

We are seeking a meticulous and motivated

Process Associate

to support operational activities in the

Insurance Department

. The ideal candidate will have working knowledge of

Australian insurance processes

, with a strong focus on accuracy, compliance, and service delivery. You will be responsible for executing a range of back-office insurance functions including policy administration, claims processing, and customer service support.

Key Responsibilities:

Process insurance-related transactions (claims, underwriting, policy servicing) accurately and within set SLAs Ensure all activities are compliant with

Australian insurance regulations and internal policies

Review and validate policy documents, customer information, and claims data Handle queries and coordinate with internal teams to resolve issues Escalate discrepancies or process gaps to team leads or managers Maintain records and update systems in accordance with data protection guidelines Participate in process improvement initiatives and training sessions

Required Skills & Qualifications:

Bachelor's degree in Business, Insurance, Finance, or a related field

Experience or knowledge of Australian insurance processes is mandatory

1-2 years of experience in insurance or a back-office operational role (preferred) High level of accuracy and attention to detail Proficient in MS Office and working with insurance platforms or CRM systems Strong communication and organizational skills Ability to multitask and manage time effectively

Preferred Qualifications:

Exposure to Australian regulatory bodies like ASIC or APRA Experience working with Australian insurance products (e.g., life, general, or health insurance) Knowledge of claims adjudication or policy lifecycle management

What We Offer:

Competitive salary and benefits A supportive and collaborative work environment Ongoing training and development Opportunities to grow within the organization
Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

Food provided Health insurance
Schedule:

Monday to Friday Morning shift Weekend availability
Supplemental Pay:

Shift allowance
Ability to commute/relocate:

Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)
Language:

English (Required)
Location:

Mohali, Punjab (Required)
Work Location: In person