Job Title: Process Associate - Insurance Department
Department:
Insurance Operations
Location:
[Mohali]
Reports To:
Team Leader / Process Manager
Job Summary:
We are seeking a meticulous and motivated
Process Associate
to support operational activities in the
Insurance Department
. The ideal candidate will have working knowledge of
Australian insurance processes
, with a strong focus on accuracy, compliance, and service delivery. You will be responsible for executing a range of back-office insurance functions including policy administration, claims processing, and customer service support.
Key Responsibilities:
Process insurance-related transactions (claims, underwriting, policy servicing) accurately and within set SLAs
Ensure all activities are compliant with
Australian insurance regulations and internal policies
Review and validate policy documents, customer information, and claims data
Handle queries and coordinate with internal teams to resolve issues
Escalate discrepancies or process gaps to team leads or managers
Maintain records and update systems in accordance with data protection guidelines
Participate in process improvement initiatives and training sessions
Required Skills & Qualifications:
Bachelor's degree in Business, Insurance, Finance, or a related field
Experience or knowledge of Australian insurance processes is mandatory
1-2 years of experience in insurance or a back-office operational role (preferred)
High level of accuracy and attention to detail
Proficient in MS Office and working with insurance platforms or CRM systems
Strong communication and organizational skills
Ability to multitask and manage time effectively
Preferred Qualifications:
Exposure to Australian regulatory bodies like ASIC or APRA
Experience working with Australian insurance products (e.g., life, general, or health insurance)
Knowledge of claims adjudication or policy lifecycle management
What We Offer:
Competitive salary and benefits
A supportive and collaborative work environment
Ongoing training and development
Opportunities to grow within the organization
Job Type: Full-time
Pay: ₹20,000.00 - ₹40,000.00 per month
Benefits:
Food provided
Health insurance
Schedule:
Monday to Friday
Morning shift
Weekend availability
Supplemental Pay:
Shift allowance
Ability to commute/relocate:
Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)
Language:
English (Required)
Location:
Mohali, Punjab (Required)
Work Location: In person
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