Job Description

Position Overview:

We are seeking a Process Associate to manage day-to-day operations, assist with order management, and ensure the smooth execution of our services. The ideal candidate should be detail-oriented, proactive, and able to handle multiple tasks efficiently.

Key Responsibilities:

Oversee the end-to-end process of event bookings, from order confirmation to service delivery. Coordinate with the operations and decoration teams to ensure timely and accurate execution of customer orders. Monitor and maintain records of orders, client communications, and event schedules. Address customer inquiries and provide support through phone, email, and chat. Ensure high levels of customer satisfaction by resolving any operational issues promptly. Assist in optimizing operational processes for greater efficiency. Perform administrative tasks, including data entry and report generation.

Key Requirements:

Bachelor's degree in Business, Administration, or a related field. 1-2 years of experience in operations, process management, or a similar role. Strong organizational and multitasking abilities. Proficiency in MS Office (Word, Excel, PowerPoint). Excellent communication skills in both English and Hindi. Ability to work independently and as part of a team. Problem-solving skills and attention to detail.

Preferred Qualifications:

Experience in the events or e-commerce industry. Familiarity with CRM systems and operational software.

What We Offer:

A dynamic and collaborative work environment. Opportunity for growth and career development. Competitive salary package.
Job Types: Full-time, Permanent

Pay: From ?18,000.00 per month

Benefits:

Paid time off
Schedule:

Day shift
Supplemental Pay:

Performance bonus Yearly bonus
Education:

Bachelor's (Required)
Experience:

total work: 2 years (Required) Customer relationship management: 1 year (Required) Customer service: 1 year (Required) Customer support: 1 year (Required)
Language:

English (Required)
Work Location: In person