Job Description

Job Title: Process Associate

Department: Airlines and Aviation BPO

Key Responsibilities:

Customer Support:

Handle inbound and outbound calls, emails, and chats related to flight bookings, cancellations, rescheduling, baggage inquiries, and other airline-related services.

Problem Resolution:

Efficiently address and resolve customer complaints while adhering to company policies.

Information Sharing:

Provide accurate details about flight schedules, pricing, promotions, and travel requirements.

Service Excellence:

Maintain professionalism and empathy in all customer interactions.

Key Skills and Qualifications:

Educational Qualification:

Minimum HSC/Graduate in any discipline.

Experience:

Prior experience in customer service (preferably in airlines or aviation) is a plus.

Communication Skills:

Exceptional verbal and written communication in English; additional regional or international languages are an advantage.

Problem-Solving Ability:

Strong analytical and decision-making skills to handle challenging situations.

Shift Timing & Week Off:

Domestic

: 8 AM - 5 PM & 5 PM - 2 AM (Drop facility available). CTC - 15k per month

International

: Rotational night shifts (Pick & Drop facility available). CTC - up to 25k per month

Perks and Benefits:

Competitive salary and performance-based incentives. Comprehensive training programs to enhance skills. Opportunities for career growth in the aviation sector. Health insurance and other employee benefits. Friendly and supportive work environment.
Job Types: Full-time, Permanent, Fresher

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Commuter assistance Health insurance Provident Fund
Work Location: In person

Speak with the employer

+91 7880088023