Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. Now, we&rsquore calling all you rule-breakers and risk-takers who see the world diffe

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. Now, we&rsquore calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. Inviting applications for the role of Process Associate - Onsite Support Onsite Support engineer would be deployed at one of the Genpact Site in India in 24.7 shifts and would carry following roles and responsibilities: Monitor cases in Ticketing tool queues. Receive P4 Incidents, Work Orders or &ldquoTask Tickets" in Helpmate. Acknowledge and reach out to requester. Look into the reported issue/approved work order and address it within agreed SLA&rsquos. Update Log notes in ticketing tool. Resolve ticket after selecting relevant resolution categories in ticketing tool. Incidents and work orders might involve: Troubleshooting issues related to Hardware, OS, Standard Office Suite and Browsers. Hardware support to Desktops, Laptops, Thin Clients. First level support to Printers, Scanners and Multi-Function Devices. Installations, Movement, Transfer, surrender of Desktops/Laptops/ Thin Client, Printers, Scanners, MFP&rsquos and mobile devices like iPads etc. Installation of end points to be done as per organization Hardening guidelines through MDT setup. Installation, Transfer and removal of business specific applications and their upgrades. Support New Transitions, Ramp Up&rsquos/Down&rsquos, Business migrations/Site Consolidations Projects. Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout) Knowledge of Media disposal tools like Kill Disk/Eraser/Degausser. Provide Hands and Feet support to other IT Teams for any scheduled activities. Coordination with Vendor Partner coordination for any issues for warranty and other escalations. Qualification: Diploma in Electronics & Telecommunication/Computer Engineering or relevant experience in supporting end users, providing Hands and Feet support for Data Centers/Hub Rooms and Telecom Infra in ITES/BPO Industry. ITIL Version 3 or 4 foundation Trained/Certified. Strong domain knowledge and technical orientation. Soft Skills: Customer Service and Problem-Solving attitude. Good communications skills in English and local Language. Should be able to deliver on tight timelines. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.For more information, visit.Follow us on,,,and