Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of - Associate, Fraud Investigator
We are seeking a high-judgment individual to join us as an Investigator - responsible for evaluating transactions to help protect our client's global customer base, brand reputation, and profitability, all while delivering a best-in-class customer experience. This role requires fluency in English and supports both global operations and the UK business. Ideal for recent graduates with a passion for analysis and problem-solving.
Responsibilities

• Focus on learning processes and handling standard investigation cases under supervision.
• Build foundational fraud investigation skills and client knowledge
• Analyze and investigate suspicious transactions to detect potential fraud patterns.
• Communicate professionally with internal teams and external customers via phone and email.
• Maintain site quality and compliance with client policies and guidelines.
• Escalate unresolved cases appropriately and ensure proper documentation.
• Achieve weekly productivity and quality standards for investigations.
• Experienced in the internet space and capable of succeeding in a fast-paced team environment.
• Work flexible hours including weekends as needed.

Qualifications we seek in you!

• Bachelor's degree - 10+2+3 years
• English Language proficiency Score - B2.2
• Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
• Demonstrated ability to work independently and make complex investigation decisions minimum guidance
• Excellent problem-solving skills
• Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.
• Demonstrated ability to analyze problems logically
• Self-disciplined, diligent, proactive and detail oriented
• Strong organizational skills
• Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency
• Demonstrated ability to exceed expectations regarding performance and individual contribution
• Demonstrated analytical and problem-solving skills, including the ability to recognize non-obvious patterns
• Ability to maintain high levels of confidentiality and data security standards
• Experience with Microsoft Office, including Outlook, Word, and Excel
• Passionate commitment to support our client's emergence as the world's most customer-centric company

Preferred Qualifications/ Skills

• Knowledge of additional European languages
• Experience in fraud prevention or risk analysis domains

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.