Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Process Associate, Transaction
Responsibilities:

• Transaction processing according to standard work & SOP
• Prioritize transactions according to documented guidelines to meet SLA
• Plans and prioritizes tasks and work responsibilities to achieve objectives
• Comprehending and responding to customer inquiries. Identify, research, and tackle the issues
• Assist with/perform other team tasks as required.
• Ability to accurately interpret and compile information from a variety of sources and systems
• Ensure that turnaround time and quality of the work meets Company service standards
• Balance own work in process and support team efforts to ensure that individual, team goals are met.
• Maintain key records like working files, email for reference and audit purpose

• Graduation in any stream except Technical Graduation & Law

• Excellent Interpersonal skills
• Proactive communication & High analytical skills – should be able to foresee issues and suggest solutions, with impactful data
• Displays energy and enthusiasm in approaching the job
• Must be able to work under pressure and meet deadlines, while maintaining a positive personality and providing outstanding customer service
• Ready to work on stretched working hours
• Ability to independently work well with internal and external customers
• Customer service focus
• Basic Computer knowledge & MS Office along with typing speed of 40 words/minute
• Insurance knowledge, specifically P&C insurance preferably