Job Description

Role/Job Title: Process Associate - Customer Service Voice
Job Location: Indore
Shift : 24*7




Assist customers via the inbound/outbound calls received Meet required criteria for call quality standards. Maintain customer relations with a high degree of internal and external customer service. Possess effective problem solving skills to ensure timely problem recognition and resolution. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures. Recording and updating customer information via the organization's internal systems Resolving customer queries at first point of contact Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer Ensure call handling and service quality is maintained




Person Specification
Excellent telephone manner/interpersonal skills A customer focused, enthusiastic and flexible approach Ability to work in a targeted environment Good problem solving, questioning, negotiating and influencing skills Adaptable to change and ability to work under pressure & Ability to work to a high degree of accuracy Consistently high standard of time keeping and attendance
Ability to handle high profile clients and escalation queues



Knowledge/Experience:
Previous experience, 6 months to 1 year of experience in an inbound/ oubound Customer serviceenvironment (Experience Contact Center Center & Comercial Banking would be - Preferred)




Competencies/Skills:
Ability to handle high profile clients and escalation queues Ability to answer General queries and/or complaints of (potential) customers regarding financial and banking products Excellent Communication Skills (verbal & written) and Flexible to work in rotational shifts




Qualifications:
Undergraduate

Location

Indore

Job Function

BUSINESS PROCESS SERVICES

Role

Process Agent

Job Id

390506

Desired Skills

Customer Service
Desired Candidate Profile

Qualifications

: BACHELOR OF COMMERCE