Process Associate
Year Maharashtra, India
Job Description
Role: -
Customer Service Associate
Job Role: - * Handle inbound customer inquiries via multiple channels (voice, chat, email) related to travel bookings, including flights, hotels.
- Maintain a high standard of service quality, adhering to Agoda's customer service guidelines.
- Communicate effectively with customers, ensuring a positive and helpful interaction.
- Deliver exemplary customer service via phone calls / email / social media. As part of the Contact Center team, manage phone calls /email / social media customer's requests and handle queries about new reservations, changes to existing bookings and other services.
- Should be comfortable working into 24*7 rotational shift including night shifts and 2 rotational week offs.
- Excellent communication skills in English, both verbal and written
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Job Detail
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Job IdJD4111838
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMaharashtra, India
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EducationNot mentioned
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ExperienceYear