Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's

AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and cutting-edge solutions

-

we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of Process Associate/ Developer- Life Insurance Transactions

Responsibilities:

Transaction processing according to standard work & SOP*
Prioritize transactions according to detailed guidelines to meet SLA*
Plans and prioritizes tasks and work responsibilities to achieve objectives!*
Comprehending and responding to customer inquiries. Identify, research, and resolve problems.*
Assist with/perform other team tasks as the need arises.*
Ability to accurately interpret and compile information from a variety of sources and systems*
Ensure that turnaround time and quality of the work meets Company service standards*
Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls*
Handle own work in process and support team efforts to ensure that individual, team goals are met.*
Maintain key records like working files, email for reference and audit purpose*
Ability to handle basic day to day requirements of excel*

Qualifications we seek in you!

Minimum Qualifications / Skills

Graduation in any stream except B.Tech and Technical Graduation & Law*

Preferred Qualifications/ Skills Relevant experience in similar process*
Life Insurance policy admin - Experience in processing of client changes transactions like Address Change, Name Change, Beneficiary and Ownership changes, Return mail, Correspondence*
Exposure to Life Policy Admin systems like - CFO, CK4, CNB, Ingenium, Vantage, IPAS, PACE, ORD, TAS2000, TRADNY, ULANY, ULAS, ULB, ULM, ULP, ULU, ULX, VTGF*
Good English Communication (Both written & verbal) - Talocity Score of >50*
Proactive communication & High analytical skills - should be able to foresee issues and suggest solutions, with impactful data*
Displays energy and enthusiasm in approaching the job*
Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service*
Ready to work on stretched working hours*
Ability to independently work well with internal and external customers*
Customer service focus*
Basic Computer knowledge along with typing speed of 20 words/minute*

Why join Genpact?

Be a transformation leader

- Work at the cutting edge of AI, automation, and digital innovation

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best

- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobProcess Associate

Primary LocationIndia-Pune

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingSep 17, 2025, 10:11:45 AM

Unposting DateOct 17, 2025, 1:29:00 PM

Master Skills ListOperations

Job CategoryFull Time