Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and

expertise

in data, technology, and AI.

Inviting applications for the role of Process

Associate/ Developer

-

Life

Insurance

Transactions

Responsibilities:

Transaction processing according to standard work & SOP

Prioritize transactions according to detailed guidelines to meet SLA

Plans and prioritizes tasks and work responsibilities to achieve objectives!

Comprehending and responding to customer inquiries. Identify, research, and resolve problems.

Assist with/perform other team tasks as the need arises.

Ability to accurately interpret and compile information from a variety of sources and systems

Ensure that turnaround time and quality of the work meets Company service standards

Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls

Handle own work in process and support team efforts to ensure that individual, team goals are met.

Maintain key records like working files, email for reference and audit purpose

Ability to handle basic day to day requirements of excel

Qualifications we seek in you!

Minimum Qualifications / Skills

Graduation in any stream except B.Tech and Technical Graduation & Law

Preferred Qualifications/ Skills

Relevant

experience in similar process

Life Insurance policy admin - Experience in processing of client changes transactions like Address Change, Name Change, Beneficiary and Ownership changes, Return mail, Correspondence

Exposure to Life Policy Admin systems like -

CFO, CK4, CNB,

Ingenium, Vantage, IPAS, PACE

, ORD, TAS2000, TRADNY, ULANY, ULAS, ULB, ULM, ULP, ULU, ULX, VTGF

Good English Communication (Both written & verbal)

- Talocity Score of >50

Proactive communication & High analytical skills - should be able to foresee issues and suggest solutions, with impactful data

Displays energy and enthusiasm in approaching the job

Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service

Ready to work on stretched working hours

Ability to independently work well with internal and external customers

Customer service focus

Basic Computer knowledge along with typing speed of 20 words/minute

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at

www.genpact.com

and on

X

, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

.

JobProcess Associate

Primary LocationIndia-Pune

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJun 24, 2025, 11:16:44 PM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time