Job Description

Ready to shape the future of work?

At Genpact, we

don't

just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're

leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how

we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team

that's

shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and

cutting-edge

solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of

Process Associate

/ Process Developer

, Invoice to Cash (Generalist)

We are looking for someone with extensive knowledge and understanding of the entire Cash Applications process. In this role, you will be encouraged to work on strict deadlines, in a business environment while being a good teammate.

Responsibilities

In this role, you will

be responsible for

all the activities related to O2C domain-

The cash specialist will

be responsible for

posting payments from various lockboxes to the customer

accounts

The specialist will also

be responsible for

research and resolution of aged unidentified and unapplied cash receipts and

accurate

posting to customer

accounts

It will also include responsibilities to coordinate payments made by a lockbox, ACH/Wire, and other adjustments to customer account for credits/debits and account write-offs.

Reconcile Cash - Balance Accounting system funds against bank deposits and daily/monthly recon exercise.

Prepare Customer Refunds - This is a manual process of capturing documentation to troubleshoot.

Work with collections to resolve for unidentified

cash

Ensure ways to increase auto cash application on accounts.

Build SOPs for new processes, update current SOPs when

vital

Qualifications

we

seek

in you!

Minimum Qualifications / Skills

B

.

Com

graduation

Preferred Qualifications/ Skills

MBA - Finance

Relevant work experience in Order to Cash

Good analytical and problem-solving skills

Ability to learn ERP systems with preferable knowledge of

SAP

Ability to communicate verbally and through e-mails with

businesses

Good conceptual knowledge and experience in tax activities

preferred

Excellent MS Office skills including MS Excel

Good Communication Skills & Typing Speed

Previous

experience of working on process improvements is an added

advantage

Why join Genpact?

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

Make an impact - Drive change for global enterprises and solve business challenges that matter

Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training.

JobProcess Associate

Primary LocationIndia-Gurugram

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 23, 2025, 3:52:30 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time