Job Description

Description :SUMMARYThe team member's primary responsibility is to perform tasks associated with a specific team such as IRD, chargeback, Activation, BridgePay, ClickPay but could include other teams within Payments. The basic duties of a process associate is to manage the flow of a process and optimize day-to-day activities. The role involves tasks like performing tasks which require detail-oriented people with the ability to look at the bigger picture.PRIMARY RESPONSIBILITIESResponsibilities include, but not limited to:Assist in day-to-day Operations tasks, such as: Processing check 21 adjustments, Activations, bank changes, exceptions, auditsBuild on the process knowledge continuously and scale up to handle at least more than 2+ tasks apart from Primary TaskResponsible for resolving problems of low complexityReport daily, weekly and monthly to management as needed. * Report customer issues to Supervisor for entry into tracking system

• Communicate and document abnormal issues to the Supervisor.
• Additional duties as required

• Graduate with at least 0-1 years of experience in BPO.
• Bachelors Degree majoring in Accounting, Computer Science, Finance, Information Science, Business Management, or similar field required.
• Prior insurance experience with a demonstrated responsibility for exercising judgment and decision-making skills.
• Basic to intermediate knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
• Verbal and written communication skills
• Must possess good operational behavior, time management skills and strong attention to detail
• Ability to work with little supervision, but knowing when to escalate problems to management
• Ability to recognize and escalate situations as deemed necessary
• Demonstrate consistent judgment
• Ability to work after regular business hours as needed to guarantee deliverables are met
• Ability to work US business hours
• Reliable and dependable
• Ability to adapt to change
• Relevant experience in Insurance processing and/or financial services
• Basic knowledge on MS Excel
• Experience with Salesforce and SharePoint
• Experience within the multifamily industry is desired

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