Job Description

SUMMARY The team member\'s primary responsibility is to perform tasks associated with multiple operation task\xe2\x80\x99s under insurance group. The basic duties of team member is to manage the flow of a process and optimize day-to-day activities. The role involves tasks like validating & updating the insurance policy documents, Onboarding & handling clients requests for change/modification, Updating the status, Sending notifications when required, working on Lease protect and Asset protect claims & Refunds. PRIMARY RESPONSIBILITIES Responsibilities include, but not limited to:

• Assist in day-to-day Operations tasks, such as: Policy validation, policy input, interested party, LeaseTerm Solutions & Implementation tasks.
• Build on the process knowledge continuously and scale up to handle at least more than 2+ tasks apart from Primary Task
• Responsible for resolving problems of low complexity
• Report daily, weekly and monthly to management as needed.
• Report customer issues to Supervisor for entry into tracking system
• Communicate and document abnormal issues to the Supervisor.
• Additional duties as required

• Graduate with at least 0-1 years of experience in BPO.
• Bachelor\xe2\x80\x99s Degree majoring in Accounting, Computer Science, Finance, Information Science, Business Management, or similar field required.
• Prior insurance experience with a demonstrated responsibility for exercising judgment and decision-making skills.
• Basic to intermediate knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
• Verbal and written communication skills
• Must possess good operational behavior, time management skills and strong attention to detail
• Ability to work with little supervision, but knowing when to escalate problems to management
• Ability to recognize and escalate situations as deemed necessary
• Demonstrate consistent judgment
• Ability to work after regular business hours as needed to guarantee deliverables are met
• Ability to work US business hours
• Reliable and dependable
• Ability to adapt to change
• Relevant experience in Insurance processing and/or financial services
• Basic knowledge on MS Excel
• Experience with Salesforce and SharePoint
• Experience within the multifamily industry is desired