Job Description

With a start-up spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
We are inviting applications for the role of Process Associate, Customer Service- Non-Voice
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Process requests received which relate to the workflows (Product, Application, Spam, Appeals) and assess them in accordance with the Policy Compliance guidelines and take action to apply the policy with high quality, speed, emotional intelligence, and accuracy. Will review apps, 3rd party apps against platform guidelines, enforce policies on non-compliant apps, and evaluate appeals from developers.
Investigate, review, and resolve issues that are identified through such as requests for App reviews, 3rd party App reviews, Pages Reviews, appeals, Acting on spam content and reports of potentially abusive content within agreed turnaround times and standards of quality.
Responsibilities:

• Good interpersonal skills, verbal, and written communication skills and most importantly, empathy
• Active user of Internet, various applications, 3rd applications on social media platform
• Must have Email account & social Media accounts
• Good attention to detail, work ethic, high integrity with the ability to work well both independently and within the context of a larger environment
• Effective probing & root cause analysis skills
• Problem solving skills with customer centric approach
• Intellectually curious, agile, and creative, operating in a fast-paced environment
• Promote a positive and inclusive work atmosphere
• Should be proficient with apps & their functionalities
• App Reviews, Testing & Building test cases is an added responsibility

• Graduate (Any Discipline)
• Freshers are eligible

• Diploma or above, experience in technical background or other work experience which involves analytical skills will be beneficial
• This position is required to work on weekend shift (Sat & Sun) on a rotational basis, based on the schedule and business requirement