Job Description

Triple

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:

Selectively recruiting the top 1% of industry professionals Delivering in-depth training to ensure peak performance Offering superior account management for seamless operations
Embrace unparalleled professionalism and efficiency with Triple--where we redefine the essence of remote hiring.

Job Summary

This is a virtual assistant position. We are looking for remote professionals from operations backgrounds who can provide invaluable administrative support to US-based businesses. This multifaceted role involves managing operational and back-office tasks. Effective communication skills are essential as you will often serve as the main point of contact, managing correspondence and addressing inquiries. You will play a pivotal role in time management by conducting research and assisting in project management tasks. Your organizational prowess, attention to detail, and adaptability will enable you to navigate a dynamic work environment, prioritizing tasks and meeting deadlines. With a proactive approach, you will anticipate needs, maintain confidentiality, and contribute to the overall operational efficiency of the organization you support.

Roles & Responsibilities

Handle Business Operations:Drive seamless business operations by overseeing and optimizing key processes, fostering cross-functional collaboration, and implementing efficiency-enhancing initiatives to achieve organizational objectives.

Administrative/Executive Assistance:Manage and maintain executives' schedules, handle emails and messages, and prepare documents, reports, and presentations.

Customer Service:Ensure customer service by implementing proactive support measures, addressing queries, and continuously enhancing the overall customer experience to drive loyalty and satisfaction.

E-commerce Assistance:Proficiently navigate and optimize online platforms, manage product listings, and streamline order fulfillment processes to enhance overall e-commerce efficiency.

CRM and Lead Management:Execute strategic customer relationship management (CRM) strategies, adeptly handling lead tracking, and nurturing to foster meaningful and enduring client relationships.

Excel and MIS Reporting:Utilize advanced Excel skills to generate insightful MIS reports, providing key stakeholders with accurate data-driven insights for informed decision-making.

Research:Conduct online research to gather relevant data and information and prepare summaries and reports to support decision-making.

Vendor Management:Manage communication, documents, and invoices; process and track orders and take care of compliance and vendor contracts.

Qualifications

Minimum 3 years of full-time corporate work experience Strong written and verbal communication skills. Bachelor/ Master's degree Proficient in Microsoft Office Suite and virtual collaboration tools. Excellent time management and organizational abilities. Demonstrated ability to identify and resolve issues proactively. A team player who can collaborate effectively with colleagues at all levels. Adaptability to changing priorities and tasks.

Schedule (US Shifts Only)

Eastern Time - 5:30 p.m. - 3:30 a.m. IST, Monday - Friday Pacific Time - 8:30 p.m. - 6:30 a.m. IST, Monday - Friday

Logistical Requirements

Quiet and brightly illuminated work environment Laptop with Minimum 8GB RAM, I5 8th gen processor 720P Webcam and Headset A reliable ISP with a minimum speed of 100 Mbps * Smartphone