Job Description

Company Description

Bosch Global Software Technologies Private Limited

is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it's the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Roles & Responsibilities :

J

ob Summary:

The individual must possess basic skills and abilities to perform the essential functions of the role effectively. The role involves providing Level 1 support for tools and applications, coordinating with stakeholders, and ensuring prompt resolution of issues.

Key Responsibilities:

Provide

Level 1 support

for tools/applications and coordinate with stakeholders until closure.

Obtain and evaluate all relevant data to manage

complaints and inquiries

effectively.

Monitor and dispatch incidents/tickets

to the appropriate technical solution group. Efficiently

resolve complaints

to completion, ensuring

customer satisfaction

. Complete

call notes and reports

as required and update them in the

CRM

. Create reports using

MS Office tools

(Excel, PowerPoint). Record details of

comments, inquiries, complaints,

and

actions taken

. Handle

administration, communication,

and

coordination

with internal departments.

Flexible

and willing to work in rotational shifts within a

24/7 helpdesk environment

.

Qualifications:

Bachelor's Degree

in Computer Science, Information Technology, Computer Technology, or a related field.

12-24 months

of experience in handling tickets and supporting tools/applications.

Exposure to ITIL concepts

and understanding of incident management.

Good working knowledge of MS Office tools:

+ MS Excel - Advanced
+ MS PowerPoint - Advanced

Multi-lingual ability

is required (German, English and Hindi).

Qualifications

Educational qualification:

Bachelor's Degree

in any field.

Experience :

12-24 months

Mandatory/requires Skills :

Exposure to ITIL concepts

and understanding of incident management.


German Proficiency