Job Description

Job description

Summary

The Associate is responsible for processing high complexity transactions in a timely and accurate manner as per the client-specific standard operating procedures. He/ she should be able to complete all internal and client-driven reporting/analytic requests. Ability to communicate with clients through written and oral correspondence.

Responsibilities

• Responsible for processing transactions / entries of high complexity.
• Ability to use Google Spreadsheet or Microsoft Excel to do basic formulas like Sum, Avg, Sort & Filter, Conditional formatting, create pivot tables, etc.
• Acquire process knowledge from SME (Internal/Client) & be process certified.
• Ensure consistent productivity & accuracy as per team requirements.
• Clearly understand work expectations & prioritize critical activities
• Demonstrate responsiveness to client needs and requests
• Identifies process improvements to increase efficiencies and streamline processes
• Ability to handle multiple tasks and deadlines with attention to detail.
• Ability to effectively communicate with clients
• Other duties or tasks as assigned by management.
• Ability to handle projects independently and as part of a team
• Occasional extended work hours to meet business needs

• Proficiency in Google Spreadsheets (or Excel), Gmail and Google Drive
• Reliable, honest and flexible to work in different processes based on client requirements
• Attention to detail
• Ability to handle confidential information
• Fluency in written and verbal English communication
• Typing Speed above 40 wpm and 90% Accuracy

SHJ International