Job Description

Ready to build the future with AI?

At Genpact, we

don't

just keep up with technology

--

we set the pace. AI and digital innovation are redefining industries, and

we're

leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're

scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying

cutting-edge

AI solutions, and want to push the boundaries of

what's

possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and

cutting-edge

solutions

-

we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Associate

-

EOC

In this role, An EOC Consultant oversees monitoring, alert resolution, changes, and maintenance activities, applying ITIL principles, CAB processes, and network configuration

expertise

. They manage P1/P2 bridges to swiftly resolve issues

impacting

business operations.

Responsibilities

Monitor and address alerts, changes, and maintenance.

Handle tech and non-tech bridges, including P1 and P2 issues.

Collaborate with Major Incident Management for business-impacting issues.

Ensure SLA compliance and proper logging into ITSM tools.

Manage tickets throughout their lifecycle, from creation to resolution.

Raise tickets with carriers and coordinate issue resolution.

Identify

opportunities to automate repetitive tasks.

Need to Participate in 24x7x365 rotational support for production systems.

Qualifications we

seek

in you!

Minimum Qualifications

BE/B Tech

Excellent written and verbal communication skills

Preferred Qualifications/ Skills

Experience handling tech and non-tech bridges, including P1 and P2 issues.

Experience in a team-oriented, collaborative environment.

Strong analytical skills to guide

timely

issue resolution.

Experience with ServiceNow and incident management processes.

Knowledge of change implementation and its impact on alerts.

Proficient with tools like SolarWinds, New Relic, Bluecat, Akamai, and PowerShell.

Ability to collaborate and communicate with cross-functional teams and ISPs.

Understanding of ITIL standards and ticket prioritization

Analyze issues and determine

appropriate actions

to guide clients or associates toward

a timely

resolution.

Why join Genpact?

Lead AI-first transformation

- Build and scale AI solutions that redefine industries

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best

- Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI

- Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up

.

Let's

build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,

color

, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation

.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training.

JobProcess Associate

Primary LocationIndia-Hyderabad

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 28, 2025, 2:26:47 AM

Unposting DateOngoing

Master Skills ListConsulting

Job CategoryFull Time