Process Associate Customer Service
Year Hyderabad, Telangana, India
Job Description
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for?
We are inviting applications for the role of PA, Insurance
Responsibilities
Interact with dedicated client resources through e-mails on process-related matters
Ensure that assigned targets per SLA metrics are met
Ensure that the quality of transactions is in compliance with predefined parameters laid down by SLA metrics
Provide relevant process reports on a timely basis
Ensure adherence to established attendance schedules i.e. per predefined rosters Ensure adherence to company policies and procedures
Qualifications we seek in you
Minimum qualifications
Relevant experience
Effective written, verbal, and listening communication skills
Research and analytical skills
Detail-oriented
Effective interpersonal skills
Ability to balance timeliness, accuracy, and productivity independently
Teamwork – Achieve team objectives effectively through workload prioritization
Business awareness
Highly skilled in computer navigation
Average keyboarding speed with high accuracy
Proficiency in the English language
Data gathering, logic, and numerical ability Proficiency using MS Office Suite (Word, Excel, Outlook)
Preferred qualifications
Adjust easily to changes required as a result of workload re-assignment and business processesGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
JobProcess Associate Primary LocationIndia-Hyderabad ScheduleFull-time Education LevelBachelor's / Graduation / Equivalent Job PostingSep 12, 2022, 5:59:04 AM Unposting DateOngoing Master Skills ListOperations Job CategoryFull Time
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD2909435
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationHyderabad, Telangana, India
-
EducationNot mentioned
-
ExperienceYear