Job Description

Process Analyst -LMS(Cornerstone on Demand)- 4+ Years - Bangalore
An exciting opportunity for a Process Analyst to join the Global HR Shared Services team. In this role, you will manage end-to-end HRSS processes, support learning administration, employee profile management, and ensure compliance across geographies. The position requires a detail-oriented professional with expertise in LMS administration, vendor management, and process improvements.
Location - Bangalore, India
Your Future Employer - A leading global organization known for its strong HRSS framework, collaborative culture, and commitment to employee development.
Responsibilities - * Handle queries related to training enrollments and manage training schedules on LMS.

• Report on training and e-learning administration while liaising with trainers and participants.
• Perform LMS administrative tasks including troubleshooting login/access/password issues.
• Manage vendor relations and process invoices for USA and UK.
• Prepare documentation such as process maps, KPIs, SLAs, and dashboards, ensuring compliance and supporting audits.
• Suggest and implement process improvements aligned with regulatory or technological changes.
• Maintain trackers, perform RCA, and ensure adherence to HRSS SOPs.

Requirements - * Graduate (PG in HR preferred).

• Knowledge of ERPs and Learning Management Systems, preferably Cornerstone on Demand.
• Strong expertise in LMS administration.
• Prior HR transition experience is desirable.
• Proficiency in MS Office, ERP reporting, and strong communication and stakeholder management skills.

What is in it for you -

• Exposure to global HRSS operations.
• Hybrid work model (1 week WFO + 3 weeks WFH) with Wi-Fi allowance.
• Night shift allowance (6 PM to 2:45 AM).
• Two-way cab facility within 24 km radius.
• Opportunity to contribute to continuous process improvements.

Reach us - If you think this role is aligned with your career, kindly write me an email along with your updated CV on for a confidential discussion on the role.
Disclaimer - Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging, memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Note - We receive a large number of applications daily, so it may be difficult to respond to each candidate individually. If you don't hear back within one week, please assume that your profile has not been shortlisted. Your patience is highly appreciated.
Profile Keywords - Crescendo Global, Jobs in Pune, HR Shared Services jobs, Process Analyst jobs, LMS administration jobs, Cornerstone on Demand jobs, HR transition jobs, Global HRSS careers, Employee profile management jobs, Training administration jobs.

Skills Required