Job Description

Date live:

07/04/2025

Business Area:

HR

Area of Expertise:

Human Resources

Contract:

Permanent

Reference Code:

JR-0000057193

In HR, you'll collaborate with the organisation to implement effective HR strategies and programmes. Your role will involve recruiting, training, and developing talent, as well as managing employee benefits, ensuring Barclays attracts and retains top talent

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Join us as a "Process Advisor" at Barclays, you must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience. Also to deliver HR services and support to Barclays colleagues, candidates, alumni and third-party vendors.



To be successful as a "Process Advisor", you should have experience with:



Experience in the HR/payroll lifecycle business process (Any region, preferably UK).



Hands-on knowledge in cloud-based applications, e.g. Workday, Oracle, SAP.



Working knowledge in case management tools such as ServiceNow, Salesforce, etc.



Aptitude for learning new systems and technologies.



Deliver exceptional client and stakeholder satisfaction through CSAT.



Adherence to the Service Level Agreements (SLA)

Additional Skills:

Work together to implement continuous improvements in the process.



Provide regular updates, insights and report to stakeholders on service delivery performance.

Basic/ Essential Qualifications:

Bachelor's degree



You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.



This role will be based out of Chennai and shift timing will be 11:30 - 22:30 IST based on the requirement.



Purpose of the role



To deliver HR services and support to Barclays colleagues, candidates, alumni and third-party vendors.



Accountabilities



Delivery and execution of HR operational activities aligned with people leader and colleague journeys aligned with bank policies and regulations, including performance management, rewards, benefits and learning operations documentation, coordination, and administration.

On- and offboarding of new employees, (including orientation, documentation, coordination, exit interviews), knowledge transfer performance, rewards, learning operations and related administration.

Maintenance of colleague personal and reference data in relevant HR information systems, ensuring data accuracy and compliance with data privacy regulations, reporting and analytics.

Provision of guidance and support on candidate, colleague and alumni queries relating to HR policies, procedures, processes, or guidance.



Analyst Expectations



To meet the needs of stakeholders/ customers through operational excellence and customer service

Perform prescribed activities in a timely manner and to a high standard

No people leadership roles at this grade.

Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.

Identify escalation of policy breaches as required.

Take responsibility for customer service and operational execution tasks.

Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.

Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.

Work within well-defined procedures that may involve a variety of work routines.

Demonstrate an understanding of the procedures.

Evaluate and select the appropriate alternatives from defined options.

Make judgements based on the analysis of factual information.

Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.



All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.



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Reasonable adjustment

Our purpose

Equal opportunities

Right to work statement

This is Barclays Chennai



Barclays Chennai is one of our key strategic locations. It's home to over 5,000 talented and passionate Barclays colleagues, across Finance, HR, operational and technology functions ensuring the bank's technology and infrastructure runs smoothly.



A workplace of the future

Your wellbeing

Your commute

More than just a workplace

Be you. Be valued. Belong.



We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.



You can learn more about our commitment to our colleague on our Inclusion and Opportunities page.



Learn more

Application Process

Your application



We'll ask for information about you, your CV and cover letter.



1

Your assessment



Covering your behaviours and ability at work.



2

Your interview



Exploring your past experiences and skills.



3

Next step



We'll request additional information so that you can complete our screening process



4



Working flexibly



We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.



Hybrid working



We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, 'anchor', days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.



Barclays is built on an international scale.



Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.

And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we'll encourage you to embrace mobility, exploring every part of our operations as you build your career.