About this opportunity

The Problem Manager is responsible for the quality and integrity of the process Problem Management and the main purpose is to take full responsibility of troubleshooting & problem analysis / technical discussions / self-initiator to mentor peers for Competence Development / Process understanding and awareness / Audits awareness and follow ups / handling emergencies and trouble tickets activities related to RAN, Transmission & OSS Network (RCA for Mobile Network, Alarm & Incident Trend analysis and reduction in Alarms & Incident in Mobile Network domains)

• We believe in trust \xe2\x80\x93 we trust each other to do the right things Therefore!
• we believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity \xe2\x80\x93 trying new things and learning from our mistakes. We believe in sharing our insights and helping one another to build an even better user plane.
• We truly believe in happiness; we enjoy and feel passionate about what we do and value each other\xe2\x80\x99s technical competence deeply.

What you will do

• Conduct post incident review to analyze the problem.
• Identify corrective actions and recommend the changes to change management, process management or SLA management.
• Contribute to develop and maintain good record of problems, root cause and solution details in the form of knowledge base that can be used as a reference for reduction of repetitive incidents
• Regular post incident review and lessons learnt meetings with stakeholders.
• Identify and records risks in the network and track them till closure.
• Create the corrective actions to be employed for prevention of the problem using multi-domain skills
• Delegate the tasks efficiently with in the operations team to meet SLAs well within the time limits for deliverables.
• Direct implementation of corrective actions and changes to processes and SLA management
• Work well within predefined system support guidelines and ground rules.
• Participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.
• Ensure correct working methodology, Best Practices and Continuous improvements in Ways of Working for efficiency improvements and betterment in deliveries.
• Identify potential candidates for automation AI/ML
• Support Data Authority team and automation team in understanding automation/AI/ML requirements
• MOP preparation for automation/AI/ML use cases

You will bring

• Degree in Engineering preferably in electronics and communication or telecommunication or equivalent
• Experience in Telecom. 5-12 depends upon JS level
• Demonstrated leadership capability and hands on approach
• GSM Telecommunications knowledge with telephony switching principles, traffic concept, telecommunication networks & signaling.
• Network Architecture in technologies of 2G, 3G, 4G & 5G.
• Core network performance / configuration parameters and their interpretation and usage.
• Transport Networks and their implementation approaches and their integration with core network.
• Support and supply processes. Certifications: ITIL
• Language skills: Proficiency in Written / Spoken English. Values and behaviors: Ericsson Core Values, Honesty, Integrity

Why join Ericsson?

At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world\xe2\x80\x99s toughest problems. You\xc2\xb4ll be challenged, but you won\xe2\x80\x99t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. Primary country and city: India (IN) || India : Karnataka : Bangalore
Job details: Problem Manager
Primary Recruiter: Preethi Arni