To serve as the first point of contact for customers entering the Sonani Jewels store, ensuring every visitor is greeted warmly and receives a seamless, attentive, and comfortable in-store experience from entry to product trial.
Roles & Responsibilities:
Customer Reception & Greeting:
Warmly welcome every customer entering the store with a smile and a courteous greeting.
Politely inquire about the occasion (wedding, anniversary, gifting, etc.) or the product category they're interested in (bridal, rings, earrings, bracelets, men's jewellery, etc.).
Escort customers to the appropriate design section, introducing them to the respective sales associate.
Hospitality & Comfort Management:
Offer welcome refreshments such as water, soft beverages, tea, or coffee to every customer.
In case of waiting, manage the customer's comfort by offering seating, magazines/catalogues, and refreshments.
Maintain a calm, organised, and luxurious waiting environment at all times.
Product Trial Assistance:
Support sales staff by helping customers try on jewellery when needed.
Ensure that trial counters, mirrors, and presentation trays are clean and prepared.
Handle jewellery pieces with care and as per store protocols during customer assistance.
Queue & Crowd Management:
Manage customer flow during peak hours or special occasions.
Inform customers politely about expected wait times if any.
Coordinate with the admin manager and sales associates to ensure prompt service.
Customer Experience Monitoring:
Observe customer behaviour and needs proactively to offer support.
Take feedback informally during their time in the store and report any specific concerns or appreciation to the Admin Manager.
Appearance & Etiquette:
Maintain professional grooming and attire as per Sonani Jewels' brand standards.
Display polite, humble, and professional body language and tone.
Coordination & Reporting:
Maintain a daily report on customer visits, peak times, waiting incidents, and special assistance cases.
Share suggestions and observations on improving front-office experience with the Admin Manager.
Key Skills Required:
Excellent communication skills in Gujarati, Hindi, and basic English.
Warm, courteous, and professional personality.
Basic knowledge of hospitality etiquette.
Proactive and customer-centric approach.
Ability to handle pressure during peak hours calmly.
Job Types: Full-time, Permanent
Pay: From ?15,000.00 per month
Work Location: In person
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