Job Description

Job Summary

A Hospital PRO acts as a link between patients, families, doctors, and hospital management. The role focuses on patient assistance, communication, and maintaining the hospital's public image by ensuring smooth coordination and a positive patient experience.

Key Responsibilities

Greet and guide patients and patient party within the hospital Assist patients / patient party with registration, appointments, and billing queries Coordinate between patients / patient party, doctors, and hospital departments Handle patient feedback, complaints, and concerns politely Provide information about hospital services, procedures, and policies Support admission, discharge, and insurance coordination processes Maintain proper records and follow hospital protocols Help improve patient satisfaction and hospital reputation

Required Skills:

Excellent communication and interpersonal skills Polite, calm, and patient-friendly attitude Problem-solving and coordination abilities Ability to work in a fast-paced healthcare environment Professional appearance and behavior

Qualification:

Graduate or BHM passed MHA will be an added advantage

Experience: 1 - 2 years in Hospital Industry

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Provident Fund
Work Location: In person