Experience: Minimum 3 to 5 years of relevant experience in the hospital/healthcare sector.
Communication: Proficiency in handling communication in multiple languages; excellent interpersonal and patient-handling skills.
Education:
MBA with a specialization in Hospital Administration, or MSW (Master of Social Work)
Salary Range
?25,000 - ?30,000 per month
(Commensurate with experience and qualifications)
Position Overview
The PRO In-Charge will be responsible for overseeing patient relations, coordinating communication between various hospital departments, and ensuring that patient needs and concerns are addressed promptly and professionally. The role also involves supporting the hospital's public relations activities and maintaining a positive institutional image.
Key Responsibilities - PRO In-Charge
Patient Relationship Management
Ensure all patient queries, concerns, and requests are addressed promptly and professionally.
Departmental Coordination
Act as the liaison between patients, hospital departments, doctors, and management to ensure smooth communication and service flow.
Handling Patient Admissions & Discharges
Assist patients and attenders during admission, transfer, and discharge processes, ensuring clarity and comfort.
Complaint & Grievance Handling
Receive, document, and resolve patient complaints in a timely manner, escalating issues when necessary.
Maintaining Service Quality
Monitor patient satisfaction, identify service gaps, and coordinate improvements with relevant departments.
Public Relations & Hospital Image
Support the hospital's public relations activities, maintain a positive image, and ensure professional representation at all times.
Documentation & Reporting
Maintain accurate records of patient interactions, grievances, and departmental communications; submit regular reports to management.
Guidance & Counseling
Provide necessary information and emotional support to patients and families, ensuring a friendly and supportive environment.
Protocol & Policy Compliance
Ensure all patient-handling procedures follow hospital policies, safety standards, and ethical guidelines.
Support for Events & Activities
Assist in organizing hospital events, awareness programs, and communication activities when required.
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
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