Job Description

Job Summary:

We are looking for a Patient Relationship Manager to enhance patient satisfaction by ensuring smooth coordination between patients, doctors, and hospital departments. The ideal candidate will act as a single point of contact for patients, addressing concerns, improving service quality, and strengthening patient trust in the hospital.

Key Responsibilities:

Serve as the primary contact for patients and their attendants during hospital visits and admissions Ensure smooth patient flow from registration to consultation, admission, and discharge Coordinate with doctors, nursing staff, billing, and support departments Handle patient complaints, feedback, and grievances professionally Counsel patients regarding hospital services, procedures, and policies Follow up with patients to ensure satisfaction and continuity of care Support doctors during OPD/IPD coordination when required Assist in VIP patient handling and special cases

Required Skills & Competencies:

Excellent communication and interpersonal skills Strong problem-solving and conflict-handling abilities Patient-focused and empathetic approach Ability to work in a fast-paced hospital environment Good coordination and organizational skills Basic computer knowledge (HIS, MS Excel, Word)

Qualifications:

Bachelor's degree

Experience

2 Years in Hospital Field
Job Type: Full-time

Work Location: In person