Job Description

Role overview

The Operations Manager will be responsible for end-to-end coordination of printing, packaging and gifting jobs, from enquiry to dispatch, ensuring accurate costing, smooth production flow, quality control, and on-time delivery to corporate clients. The role requires close coordination with sales, design, production and vendors to optimize cost, timelines and client satisfaction.

Key responsibilities

Prepare accurate cost estimates for printing and packaging jobs (paper, boards, finishes, binding, inks, plates, labour, wastage, logistics etc.) and for corporate gifting proposals. Evaluate client briefs, suggest suitable printing processes (offset/digital/screen), materials, and packaging options, and share competitive quotes within defined timelines. Plan and schedule jobs with the production team to ensure optimum machine utilization, minimal rework, and adherence to delivery commitments. Coordinate with vendors for specialized printing, packaging and gifting requirements, negotiate rates, and ensure quality and timelines are met. Monitor job progress from pre-press to dispatch, resolve operational issues, and maintain high quality standards as per company norms. Analyse job-wise costing vs actuals, highlight variances, and suggest cost-control and process-improvement measures. Maintain accurate records of estimates, purchase orders, work orders, delivery schedules and client approvals. Work closely with the sales/client servicing team to support them with costing, technical feasibility, samples, and alternative options to close deals. Ensure compliance with company's environmental, safety and quality policies in day-to-day operations.
Required skills and qualifications

Graduate, preferably with experience in printing/packaging/corporate gifting industry. 3-5 years of experience in operations / production / costing in a commercial printing or packaging setup, with strong understanding of paper types, printing processes, finishing, and packaging materials. Proven ability to do detailed job costing, rate calculations, and margin analysis using Excel or similar tools. Strong coordination skills to manage multiple jobs, tight deadlines, and communication between internal teams and external vendors. Good negotiation skills, attention to detail, and problem-solving attitude. Proficiency in MS Excel, Word and familiarity with ERP/job-tracking software will be an added advantage.
Job Types: Full-time, Permanent

Pay: ?15,000.56 - ?30,000.00 per month

Work Location: In person