Job Description

Are you passionate about building AI-powered solutions that simplify the lives of customer-facing teams and transform the way Microsoft delivers support and commerce experiences on a scale?

The

Commerce + Ecosystem (CCE)

Engineering team is hiring a Engineering

Manager

to build core technologies and intelligent experiences that directly impact Microsoft's global support and commerce operations. You will lead the design and development of secure, scalable, and intelligent platforms--infusing

AI

,

agentic workflows

, and

automation

to empower Microsoft advocates, partners, and customers.

Why this role matters

CCE Engineering sits at the heart of Microsoft's commerce and support ecosystem. We are reimagining the way our tools and platforms operate, from reactive, manual systems to

AI-first, self-service, and predictive experiences

. Our mission is to enable global scale, resilience, and simplicity across critical services like Threshold Billing, credit workflows, escalation handling, and partner programs.

Responsibilities

--------------------


Looking for

seasoned Principal Engineering Managers

who are passionate about

people, architecture, and innovation

.
If you excel at building inclusive and high-performing teams, driving complex architectural decisions, and delivering scalable, enterprise-grade platforms, we'd love to connect with you!

What you'll drive:

End-to-end

architecture, design, and engineering excellence

across distributed systems, microservices, and cloud-native solutions.

Technical strategy

and modernization initiatives involving Azure, data platforms, and AI-driven automation. A strong

engineering culture

grounded in collaboration, mentorship, and continuous learning.

Design reviews, scalability patterns, and resiliency frameworks

that power global commerce and customer experiences.

We're looking for leaders who bring

deep technical expertise

,

strategic thinking

, and a genuine passion for developing people and growing teams.

Qualifications

------------------

Qualifications (Required and Preferred)

Bachelor's Degree in Computer Science or related technical field AND 10+ years technical engineering experience with coding in languages including, but not limited to C++ / C#, Java or Python JavaScript, .NET, OR Master's Degree in Computer Science or related technical field AND 10+ years technical engineering experience with coding in languages including, but not limited to C++ / C#, Java or Python OR equivalent experience. 5+ years people management experience. Depth in Generative AI and Engineering A strong background in machine learning, deep learning, and natural language processing. Proficiency in Python and relevant ML libraries (e.g., PyTorch, Transformers). Experience with transformer-based models (e.g., BERT, GPT, Llama). Familiarity with cloud platforms (e.g., Azure, AWS) and distributed computing (Kubernetes). Excellent problem-solving skills and the ability to work independently and collaboratively.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.


Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.