Job Description

Ready to build the future with AI?

At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving,

innovation

-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn,

X,

YouTube, and

Facebook

Inviting applications for the role of

Principle Consultant-Dynamics 365 Engagement Project Manager (Functional Advisory & Strategy)

In this role, The Engagement Lead will work closely with business stakeholders, IT leadership, and cross-functional delivery teams to define the

long-term Dynamics roadmap

, enable

process automation

, and drive

digital transformation

aligned with enterprise objectives.

We are seeking a seasoned

Dynamics 365 Engagement Lead

with strong

functional expertise

and proven experience in

advisory, roadmap planning, and platform optimization

. The ideal candidate will serve as a

strategic advisor

to client leadership teams--guiding them on maximizing value from the

Microsoft Dynamics 365 platform

and associated technologies (Power Platform, Azure, Copilot, Fabric, etc.).

This position is pivotal in shaping the client's long-term Dynamics 365 strategy -- balancing innovation, automation, and operational efficiency -- while overseeing ongoing managed services and ensuring platform scalability and value realization.

Roles & Responsibilities

Strategic Advisory & Leadership

Act as the primary strategic advisor for the client's Dynamics 365 program--covering Finance, Supply Chain, Sales, Service, and Power Platform components.

Partner with client leadership to define and drive the Dynamics 365 transformation roadmap, ensuring alignment with business goals and enterprise architecture.

Define the governance and operating model for ongoing Dynamics 365 adoption, modernization, and support.

Lead functional advisory sessions with client stakeholders to assess business pain points and translate them into actionable solution roadmaps.

Manage the ongoing Dynamics 365 Projects, Managed support, Rollouts

and Tactical

Transformations

Collaborate with Microsoft and

internal

Centers of Excellence (

CoE

) to leverage best practices, reference architectures, and product roadmaps.

Oversee delivery governance for large transformation or enhancement programs--ensuring business outcomes, quality, and stakeholder satisfaction.

Guide

solution architects and delivery teams on best practices in Dynamics 365 configuration, extensibility, and process automation.

Provide executive-level updates, business case support, and strategic recommendations for platform evolution.

Engagement & Program Oversight

Lead the Dynamics 365 engagement end-to-end, including roadmap definition, delivery oversight, and continuous improvement initiatives.

Oversee Managed Support operations for Dynamics 365 ERP, ensuring service excellence, proactive issue resolution, and continuous platform modernization.

Collaborate with functional and technical teams to ensure seamless integration across modules (Finance, Supply Chain, CRM, Power Platform, Data & Fabric).

Drive value realization through automation, analytics, and process optimization initiatives.

Stakeholder & Governance Management

Establish and maintain strong executive and operational stakeholder relationships.

Lead steering committee reviews, communicate program progress, risks, and

benefits

realization.

Ensure engagement, governance, risk management, and quality assurance practices are followed.

Innovation & Continuous Improvement

Identify and recommend emerging Microsoft technologies and best practices to enhance efficiency and user experience.

Promote innovation through Power Platform, AI, and Copilot-enabled process enhancements.

Lead knowledge transfer and capability uplift within client teams.

Qualifications we seek in you!

Minimum Qualification:

Extensive experience in Microsoft Dynamics 365 (ERP) with strong

functional leadership

across key business processes (Finance, SCM, or Customer Engagement).

Proven experience in

engagement management

, client advisory, and strategic roadmap definition for Dynamics 365 implementations or modernization programs.

Strong understanding of

Power Platform, Azure ecosystem, and Dynamics 365 Copilot/AI

integration opportunities.

Demonstrated experience managing

Managed Services/Support engagements

and continuous improvement programs.

Exceptional stakeholder management, executive communication, and consulting skills.

Ability to lead cross-functional teams and collaborate in a global delivery model.

Key Attributes

Strategic thinker with a consultative mindset and ability to connect business vision to platform capabilities

Strong leadership and influencing skills

Business outcome-oriented approach

Excellent communication and executive presence

Passion for technology-led transformation

Preferred Qualification:

Master's degree in business, Information Technology, or related field (MBA or equivalent preferred)

Microsoft Certified: Dynamics 365 Solution Architect Expert / Functional Consultant Expert.

Prior consulting or advisory experience with top-tier system integrators or technology partners.

Exposure to emerging technologies (AI, Copilot, Fabric, RPA) within Microsoft ecosystem.

Why join Genpact?

Lead AI-first transformation - Build and scale AI solutions that redefine industries

Make an impact - Drive change for global enterprises and solve business challenges that matter

Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything

we build

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job

applications

and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobPrincipal Consultant


Primary LocationIndia-Hyderabad


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingDec 31, 2025, 6:44:06 AM


Unposting DateOngoing


Master Skills ListConsulting


Job CategoryFull Time