Job Description

Job Category: Product Development:Preferred QualificationsMaster's/Bachelor's degree holder in Computer Science/Computer Applications having:

• Expertise in SQL and PL/SQL
• Sound knowledge of programming languages like Java or C++
• Proficiency in using DITA
• Proficiency in using tools like Confluence and JIRA
• Exposure to Markdown Editors and GitHub
• Good understanding of concepts like topic-based writing, topic reuse, Cloud Computing, Agile methodology
• Excellent communication and collaboration skills
• Work experience as a Software Developer or Database Administrator

Required QualificationsMaster's/Bachelor's degree holder in Computer Science/Computer Applications having:

• Sound knowledge of Oracle Database
• Sound knowledge of programming languages like Java or C++
• Exposure to tools like Confluence and JIRA
• Understanding of concepts like topic-based writing, topic reuse, Cloud Computing, Agile methodology
• Excellent communication and collaboration skills
• Exposure to the areas of Software Development or Database Administration

Responsibilities:Create a variety of user assistance for your assigned product, which may include documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. Perform job task analyses and create user assistance design documents to identify common user tasks to be addressed through user assistance. Collaborate with internal stakeholders to develop user assistance vision documents that will include the product use cases, common tasks, and user personas. Recognize problems with and recommend enhancements in user assistance assets and make the required updates. Develop hands-on training course labs on a virtualization platform, create lab modules that include script files and other files needed for successful completion of the labs in creating training courses. Participate in the validation testing of these labs to ensure delivery of a repeatable and predictable hands-on lab environment. Respond to queries on help forums or mailing lists, and act as Subject Matter Expert (SME) for assigned products. Participate in internal tasks forces related to user assistance and other technical matters. Participate in discussions at user assistance and feature team meetings. Ensure best practices for usability of user assistance by involving SMEs and customers in user needs analysis.Qualifications:Career Level - IC4About Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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