REQUIRED (4+ years\' experience) Demonstrated hand on experience on SIP environment Experience on Voice XML / CCXML environment. Demonstrated hand on experience in working with systems & tools in contact center domain such as IVR, ACD preferably Client platforms. Exposure to Databases and reporting tools and solutions. Contact Center Solution Exposure to CTI applications. Voice XML / CCXML. Experience required on the following : Client Voice Portal application development POM application development Relational databases ( Oracle or Microsoft SQL ) Well versed in to programming languages such as Java and IDE environments such as Eclipse etc. Web services integration. Delivery of speech design and deployment would be an advantage Experience 4 - 5 years of experience and a Bachelors degree or equivalent or a 2 years of experience and a Masters degree or equivalent Education Bachelor degree or equivalent experience Master degree or equivalent experience
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