Job Description

Microsoft Advertising is a rapid-growing business powering global advertisers across search, display, and emerging AI-driven channels. Our CRM team builds next-generation customer relationship management solutions that unify advertiser data, enable intelligent workflows, and deliver actionable insights across sales, marketing, and service.

We are seeking a

Principal Technical Program Manager

(TPM) to lead execution for our Advertising CRM initiatives. This role spans the full advertiser lifecycle--from sales handoff and onboarding through activation and ongoing engagement. You will work closely with Product Managers, Engineering Managers, and Software Engineers to turn product requirements (PRDs) into shipped outcomes, driving clarity, alignment, and delivery across teams.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

--------------------

Drive execution for CRM and MarTech programs: Translate PRDs into actionable plans, define milestones, manage dependencies, and mitigate risks. Coordinate cross-functional teams: Partner with Product, Engineering Managers, and Software Engineers to ensure alignment, unblock issues, and deliver on commitments. Lead program routines: Run status meetings, track progress, manage risks, and communicate updates to stakeholders. Shepherd releases end-to-end: Oversee development, launch readiness, quality checks, and post-launch follow-ups. Measure impact: Define and track success metrics (e.g., onboarding speed, activation rates, reliability) and use data to guide iteration. Champion AI-driven CRM features: Collaborate with engineering and product teams to integrate AI capabilities into CRM workflows. Understand how AI models are trained, tested, and deployed, and ensure responsible, effective use of AI in product features. Mentor and influence: Raise the bar on delivery practices, mentor other TPMs, and contribute to team-of-teams planning.

Qualifications

------------------

Required Qualifications:

Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development + OR equivalent experience.
3+ years of experience managing cross-functional and/or cross-team projects. Demonstrated ability to turn PRDs into shipped outcomes across multiple teams and systems. Solid command of risk/dependency management, planning, and release execution. Excellent communication and stakeholder management skills, including executive-level updates. Experience working with Engineering Managers and Software Engineers in a cross-functional environment.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check:

This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development + OR equivalent experience.
Experience in CRM and/or martech (e.g., lead-to-live flows, integrations, customer data, messaging/journeys). Fluency with APIs, data pipelines, and service health (telemetry, incident/quality gates, basic SLO/SLA concepts). Background in advertising or performance marketing. Familiarity with AI/ML concepts, including model training, testing, and integration into production systems.


#MicrosoftAI
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.