Job Description

Search Engineer and Support Lead will be responsible for delivering Enterprise Search capabilities and Targeted applications to improve access to information and analytics This role will provide enterprise & data search solutions that will help internal scientific community and users to easily find information for their everyday needs He/She will work with a team of Bristol Myers Squibb resources and Service Providers responsible for the delivery (BUILD) and ongoing support (RUN) of search platforms across Bristol Myers Squibb This Role will be responsible for working with the vendors and internal IT teams to ensure that the platform is properly supported and configured to support cross functional teams in their search needs This role will deliver business performance by providing rock solid robust search platform services and deliver expected business outcomes on time and on budget Major Duties and Responsibilities Search Engineer and Support lead will engineer and enhance the platforms services to scale and adapt to support variety of enterprise and data search needs while balancing TCO He/She will be responsible for operations and full lifecycle management of an existing search services to support business needs and monitor successful execution This role is part of Data Platform team, the team responsible for providing platform engineering and operations services to BMS This role offers the selected candidate the opportunity to interact with Bristol Myers Squibb professionals globally, partnering with other IT organizations and business organizations across the company You will work with passionate and motivated individuals, gain insight into all faucets of Bristol Myers Squibb businesses from early discovery, to manufacturing & logistics to commercial and financial operations You will be a valued member of the Enterprise Integration team focused on fulfilling the Bristol Myers Squibb mission to discover, develop and deliver innovative medicines that help patients prevail over serious diseases Key Responsibilities Responsible for managing platforms with significantly complex integration points Socializes Search roadmap and capabilities and continue to drive expansion of search to solve business problems at BMS Leads relevancy tuning efforts of Enterprise search and targeted apps to ensure information presented by search is accurate and timely Responsible for Understanding BMS s portfolio of Search tools, Operations services and how they are applied to solve client problems Responsible for Platform Engineering, support and operations which includes Incident and problem management, minor enhancements and break fixes. Ensures RUN operations are reliable, accessible, compliant, and secure Ensures RUN operations deliver as per SLA s Actively monitor and mitigate any performance, scalability or sustainability issues with platform or application components. Provides proactive and appropriate communication (written and verbally) to technical and non-technical stakeholders Participate in Mission/Business critical Incident resolution activities Ensures compliance with required policies and governances Qualifications & Experience 10+ years of Information technology experience in implementation and support of enterprise systems Technical skills and hands-on experience in Search technologies (AWS open search, Elastic Search etc.) Experience with web development tools (React, Angular) and cloud computing platforms Working knowledge of NLP, NLU ,AI models and its application to improve search Operate independently within the guidelines of overall position and objectives Appropriately raise and escalate issues and/or risks and challenge assumptions Demonstrates a strong attention to detail and a commitment to process quality, continuous improvement and operational excellence. Understanding of Cloud Services Platforms Proven experience of working on application development projects; exceptional working knowledge of common SDLC models Proven experience with Incident resolution management (Includes communication with technical and non-technical stakeholders) 5+ years Project and/or support experience Exceptional customer interaction and communication skills, including interaction with non-technical audiences

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