• Bachelor\'s degree in law, communications, or a related field; advanced degree preferred.
• Extensive experience in content policy development, preferably in the streaming or digital media industry.
• Strong understanding of global regulatory frameworks, content moderation, and grievance redressal mechanisms.
• Proven leadership experience in managing high-performing teams and driving results in a fast-paced environment.

Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 200 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on!

If you are passionate about shaping the future of entertainment content and ensuring a safe and inclusive streaming experience for users worldwide, we invite you to join our dynamic Trust and Safety team as the Principal Risk Manager for Content Policy and Grievance Redressal. Join us to revolutionize the way people discover and enjoy digital entertainment while upholding the highest standards of integrity and responsibility.

Key job responsibilities

• Research and stay updated on local regulations, cultural nuances, and industry best practices related to content policies.
• Collaborate with legal, content, and compliance teams to develop comprehensive content policies tailored to each country\'s requirements.
• Evaluate and refine existing content policies to adapt to evolving regulatory landscapes and user expectations.
• Analyze regulatory frameworks and societal norms in different countries to ensure compliance with guidelines.
• Work closely with regional teams to localize content policies
• Oversee a robust grievance redressal process to address user complaints related to content issues promptly.
• Collaborate with customer support, moderation, and legal teams to investigate reported content violations and take appropriate actions.
• Serve as a key point of contact for internal stakeholders and regional teams regarding content policy matters.
• Communicate policy updates, enforcement actions, and compliance requirements effectively
• Foster a culture of transparency and accountability regarding content policies and grievance redressal.
• Conduct regular risk assessments to identify potential content-related risks and develop mitigation strategies.
• Monitor industry trends/feedback, and regulatory changes to proactively address emerging risks and challenges.
• Collaborate with cross-functional teams to implement risk mitigation measures and ensure a safe and compliant content environment.

We are open to hiring candidates to work out of one of the following locations:

Mumbai, MH, IND

• Excellent analytical skills with the ability to interpret complex regulations and apply them to practical policies and procedures.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across diverse teams and cultures.
• Passion for innovation, inclusivity, and maintaining a positive user experience while ensuring compliance with content policy standards.