Job Description

Join us as we pursue our ground-breaking vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we are committed to our work, customers, having fun, and most significantly to each other's success.

About this Role:

This is a Senior / Lead role where you'll get to come to the rescue and be the hero, diagnosing complex Environmental and Java application bottlenecks within the AppDynamics SaaS Platform and customer environments. You'll serve as a trusted advisor to AppDynamics Sales, Product, Support, Engineering teams, and customers, sharing best practices for sizing and configuring systems that power AppDynamics platform components. You'll innovate by finding opportunities for automation along with developing/ enhancing software tools to streamline and accelerate issue resolution (using AI) within the AppDynamics platform.

About You:

You:
Are an Engineer with a 12+ years of experience and a passion for solving difficult problems with customer-focused approach.
Have exceptional written and verbal communication skills enabling you to connect effectively with customers and colleagues alike.
Can analyze memory and thread dumps to locate potential application bottlenecks, then read source code to pinpoint the problem and recommend a solution.
Have full-stack expertise, able to diagnose issues at all layers OS, Network, Managed Service, or Application layers.
Are comfortable writing and quickly absorbing/understanding Java code, and can craft and interpret SQL queries with ease.
Possess a good understanding of Linux Internals, IPC (Inter-Process Communication) Multi-Threading, Socket programming, GDB debugging, and OOP Design.
Have experience with cloud-native application development and deployment using AWS (or equivalent) Cloud Environment with working knowledge of Docker, Containers, Kubernetes.
Have experience in Linux OS installation, configuration, and troubleshooting (with a preference for RHEL or CentOS expertise).
Are adept at quickly navigating and extracting insights from Unix/Linux "man" pages

It's a Significant Advantage If You Have:

Understanding of JVM internals: GC algorithms, performance tuning for highly loaded applications, heap usage analysis.
Strong understanding of Data Structure, Data algorithms and Concurrent Programming.
Hands-on experience in ingesting, processing, storing, analyzing, caching and serving web-scale data; IE exposure to relevant technologies in this space such as Kafka, Hadoop, Spark, NoSql, Redis, Containers, etc.
Hands-on experience with hypervisors like VirtualBox, Parallels, or VMWare Workstation/Fusion and bash shell scripting is second nature to you.
Proficiency with Java TLS implementations and the keytool utility
Experience troubleshooting PKI issues, including TLS server and client configurations
Skills in MySQL database server configuration, maintenance, and troubleshooting
Have strong network troubleshooting capabilities, including proficiency with tools like tcpdump and Wireshark
Experience with ZFS setup and administration
Familiarity with Maven or Gradle build systems
The ability to write and troubleshoot CMake build configurations
Previous experience in a retail or customer-facing role, showcasing your ability to engage with people
Working knowledge of Cloud infrastructure plumbing like Kubernetes and AWS


This role offers a unique opportunity to use your technical expertise to influence and collaborate with our customers, Sales, Support, Product, and Engineering teams across Splunk / AppDynamics. If you're ready to make a huge difference in a fast-paced, innovative environment, we'd love to hear from you!

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.