Job Description

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Role Overview:

As the

Principal Product Manager for Wallet

, you will lead the vision, strategy, and hands-on execution of HighLevel's

Wallet and Payments infrastructure

-- the financial backbone powering all usage-based, SaaS, and reselling transactions across the platform.



You'll be responsible for how money moves through the HighLevel ecosystem -- from wallet recharges and tax handling to reconciliations, markups, and credit management. This role combines deep product thinking with strong financial and technical acumen. You will work closely with

Engineering, Finance, Revenue Operations, and Tax

teams to ensure our wallet operates with absolute accuracy, compliance, and scalability.



This is a

high-impact, execution-driven IC role

-- ideal for someone who thrives on ownership, dives deep into data and systems, and can connect financial precision with product design. You'll partner directly with

Stripe

and internal teams to evolve our multi-currency, globally compliant payments system that underpins billions in platform transactions.



Your work will shape how agencies, sub-accounts, and HighLevel transact -- defining the standards of financial integrity, automation, and transparency across the company's entire payments ecosystem.

Key Responsibilities

Own the

vision, strategy, and execution

of HighLevel's Wallet and Payments infrastructure -- from system design to day-to-day delivery. Lead the

architecture, roadmap, and evolution

of Wallet systems ensuring scalability, precision, and operational resilience. Collaborate directly with

Stripe

and other payment partners to optimize fund flows, automate reconciliation, and expand payment capabilities. Build and refine

reconciliation and variance systems

, ensuring every transaction, balance, and journal aligns across ledgers and data pipelines. Dive deep into

data and financial models

to analyze discrepancies, monitor deferred revenue movements, and validate accounting integrity. Own the

wallet credit framework

, covering issuance, redemption, promotional credits, refunds, and expirations across all business contexts. Define and maintain

usage-to-revenue mapping

across all HighLevel products -- driving accuracy in billing, cost attribution, and profitability tracking. Partner with the

Tax and Finance teams

to ensure end-to-end compliance for both agency and sub-account transactions across regions. Drive the

Unified Reselling Experience

, enabling agencies to configure markups, manage profit margins, and view product-level financial insights. Collaborate cross-functionally with

Finance, Revenue Ops, Internal Tools, and Engineering

to operationalize reconciliation, reporting, and audit processes. Define and instrument

core financial KPIs

, including recharge success rates, margin trends, and variance resolution performance. Operate as a

hands-on product leader

, comfortable with deep technical and data investigations while driving alignment at the executive level. Champion

execution excellence

, balancing immediate financial integrity needs with long-term scalability and platform reliability. Identify and deliver

new fintech capabilities

-- such as alternative payments, regional tax handling, and embedded finance opportunities. Act as the

domain expert and decision owner

for all Wallet, billing, and fintech infrastructure initiatives across the organization.

Requirement

8+ years of

Product Management experience

, including ownership of complex financial or payments infrastructure in SaaS or fintech environments. Proven ability to

design, ship, and scale systems

that handle large volumes of financial transactions and reconciliations. Deep understanding of

Stripe's ecosystem

-- including Connected Accounts, Treasury, Payment Intents, Tax APIs, and reconciliation workflows. Strong grasp of

global payments

,

multi-currency management

, and

FX settlement

across regions (US, EU, Canada, India, Australia).Experience implementing or integrating

tax compliance systems

(e.g., Stripe Tax, Avalara, or internal frameworks) for B2B and reseller transactions. Demonstrated ability to work across

finance, tax, and engineering

teams to ensure accounting accuracy and regulatory alignment. High comfort with

hands-on execution

-- including data validation, variance analysis, and mapping product usage to revenue. Analytical mindset with experience using

SQL, BI tools, or financial data models

to diagnose issues and validate hypotheses. Strong stakeholder management and communication skills, with the ability to simplify complex financial concepts for cross-functional audiences. Track record of driving measurable impact through

systemic improvements

,

automation

, and

data-driven decisions

.

Nice-to-Have

Prior experience building or managing

usage-based billing

or

embedded finance platforms

. Familiarity with

accounting systems

(NetSuite, Chargebee, QuickBooks) and their integration with payment data pipelines. Understanding of

reseller ecosystems

,

margin management

, and

agency billing workflows

. Experience with

cross-border compliance

and

digital goods taxation

(VAT, GST, HST).Exposure to

financial ledger design

,

double-entry accounting models

, or

journal reconciliation automation

. Strong technical fluency with

APIs, data pipelines, and internal tools

related to payments and finance. Background in

high-scale SaaS or fintech environments

(e.g., Stripe, Shopify, Adyen, PayPal, or B2B billing systems). Experience operating in

remote, global teams

with complex stakeholder alignment across functions and time zones.

EEO Statement

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

#LI-Remote #LI-MP1

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.