Job Description

Empower sellers with AI-enabled workflows. Push the boundaries of a CRM. Drive innovation that runs our ads business.

At Microsoft AI Monetization, we're building the future of intelligent systems that power our global sales and marketing teams.



We're looking for a

Principal Product Manager

- CRM Workflows to execute our vision of an AI-first CRM system where AI handles core admin tasks, guides sellers through customer planning and ultimately gives sales teams time back to meet with their customers to drive business growth.



This is your opportunity to transform how sales teams leverage internal tools to be more efficient and effective at their jobs. Our team's mission is to imagine a CRM with AI built in from the start and to build a sales platform that accelerates business growth. You'll work closely within a team of Product Managers and the broader sales organization to build out this ecosystem of CRM tooling.



We are committed to inclusive design and creating products that empower people of all backgrounds to do their best work. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.

Responsibilities
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Simplify and modernize sales processes by designing tools that reduce manual steps, surface relevant insights, and drive seller productivity through AI. Partner with UX, data science and engineering to explore how CRM workflows can be executed by a next-generation AI-first CRM. Customer annual and quarterly planning (eg. Guide sellers to create strategic pitch for upcoming customer budget cycle). Pitch planning (eg. automated pitch deck creation based on client profile, account performance and competitor insights). Meeting preparation (eg. LLM-generated meeting brief that includes relevant customer context and customized talking points for an upcoming interaction). Automation of admin tasks (eg. Contact and pipeline opportunity updates, follow up emails). Order management (eg. Conversationally executed non-programmtic customer orders).

Qualifications

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Required Qualifications:

Bachelor's Degree AND 8+ years experience in product/service/program management or software development + OR equivalent experience.

Preferred Qualifications:

Bachelor's Degree AND 12+ years experience in product/service/program management or software development + OR equivalent experience.
4+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework). 6+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn). 6+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product). Deep knowledge of CRM systems, sales team workflows, and agentic capabilities. 3+ years experience delivering products that include Advertising technology. 5+ years experience building CRM/sales tools and partnering closely with sales organizations.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.